Refund policy

Return and Refund Policy

At Pet Supplies LB, we want our customers to be satisfied with their purchases.

Returns

We accept return requests within 7 days of delivery.

To be eligible for a return:

The item must be unused and in the same condition in which it was received.

The item must be returned in its original packaging, including all accessories where applicable.

Proof of purchase or the order number must be provided.

Customers must contact us before returning an item.

For hygiene and safety reasons, opened or used pet hygiene products, grooming products, pet food, treats, and other consumable products cannot be returned unless they were received damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect product, contact us as soon as possible so we can review the issue and provide an appropriate replacement or refund.

Return Costs

Unless the product was received damaged, defective, or incorrect, the customer is responsible for any costs associated with returning the product.

If the return is due to an error from Pet Supplies or a damaged or defective product, Pet Supplies will cover the applicable return or replacement delivery cost.

Refunds

Once the returned product has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be processed using an appropriate refund method. Please allow up to 7 business days after approval for the refund to be processed.

Original delivery charges are non-refundable unless the return is due to an incorrect, damaged, or defective product.

Exchanges

If you would like to exchange an eligible product, please contact us within 7 days of delivery. Exchanges are subject to product availability.

Contact Us

For any return, exchange, or refund request, please contact Pet Supplies through the contact information available on our website.